Frequently Asked Questions

Yes, we hold comprehensive public liability insurance and all operatives carry valid DBS background checks.

Payment for carpet and upholstery cleans is due upon completion. Regular domestic clients, commercial contracts, and end-of-tenancy cleans are invoiced electronically with 28-day payment terms.

Cancellations made at least 24 hours prior to the scheduled booking carry no charge. Cancellations within 24 hours or specific commercial contract terms are subject to service-specific terms confirmed at booking.

No, you do not need to be present. As long as secure access is arranged in advance (such as a lockbox, key safe, or pre-arranged key handover), we can complete the work and secure the premises upon exit.

Drying times generally range between 2 to 4 hours, depending on room temperature, ventilation, and the depth of extraction required.

We operate commercial-grade hot water extraction machinery that flushes cleaning solution deep into fabric fibres and extracts moisture, dirt, and grit simultaneously.

We carry out preparatory vacuuming and can shift light furnishings like chairs and small side tables. For safety reasons and to avoid property damage, we do not move heavy or laden furniture such as large bookcases, heavy wardrobes, or media units.

We use targeted commercial treatments to break down stubborn marks and pet odours. However, because factors like fabric age, dye stability, and previous cleaning attempts alter fibres permanently, 100% stain or odour eradication cannot be guaranteed.

We prioritise solutions that are safe for homes with children and pets. When heavier spot-treatments are required for stubborn stains, we advise keeping pets and children off the area until completely dry.

We provide an exhaustive, agency-standard clean to return properties to move-in standard. Please note that we do not conduct formal inventory clerk sign-offs or offer an automatic deposit guarantee, as final deposit decisions rest with your landlord or letting agent.

Yes, full oven and core appliance cleaning is included directly in your agreed end-of-tenancy quote with no surprise add-on fees.

Bookings operate on a first-come, first-served basis. Due to high demand around student changeover periods in Aberystwyth, we recommend booking several weeks in advance.

Yes, active mains electricity and running hot water must be switched on at the property for our team and machinery to work efficiently.

The £15/hr maintenance rate applies to regular scheduled visits for properties already kept at a steady standard. The £25/hr deep clean rate applies to initial visits or homes requiring intensive descaling, degreasing, or overdue attention. Once the home is brought up to standard, clients move onto the regular £15/hr maintenance rate.

Yes, we bring our own equipment and cleaning solutions. If you prefer us to use specific products you provide or avoid particular formulas, we are happy to accommodate your request.

Properly removing burnt carbon deposits requires active cleaning agents, so treatments are never entirely fume-free. We use targeted, trade-tested solutions designed to strip grease effectively while keeping the area ventilated. Cleaning duration varies based on the condition of the appliance.

Yes, we schedule visits around your needs, offering weekly, fortnightly, monthly, or one-off bookings.

Turnaround duration depends on property size and condition upon guest departure. We work with hosts around designated check-out and check-in windows to ensure the home is guest-ready on schedule.

We do not provide off-site laundry services. However, we change and make beds with fresh linens provided on site, and we can run wash cycles using your on-site washing machine and dryer if requested.

We access properties via key safes or lockboxes, and any collected physical keys are kept in a secure lockup. Following every turnover, we issue a clear PDF report noting completed tasks, left-behind items, or any guest damages.

Yes, we replenish toiletries, refreshments, and welcome basket items using supplies provided by the host.

Yes, we offer early morning, evening, and weekend slots to ensure your workplace is cleaned without disrupting business operations.

Commercial clients receive an itemised electronic invoice sent via email at the end of each calendar month under standard payment terms.

Yes, replenishing toilet rolls, soaps, refuse sacks, and kitchen rolls can be included directly in your commercial contract.